Mercure Queenstown Resort

I had a great stay, and the room was spacious and comfortable with lovely mountain views. The peaceful location provided a perfect escape, and the staff were friendly and accommodating.

Breakfast selection could be improved with more diverse options.

Delicious food, exceptional service and exceptional view over the lake. Comfy bed in the superior queen room, plus a writing desk and a new carpet. Particularly good and unbeatable position far away from the town center.

i had a standard room and it was quiet with 2 double beds.

The location offered amazing views over the lake, and I couldn't get enough of the scenery from both my room and the terrace. The staff were friendly and attentive, making my experience even more enjoyable. Dining options were fantastic, with a great breakfast and delicious snacks at the bar. Plus, the free parking was a welcome convenience!

I can recommend this hotel.

Very clean, modern, lots of parking, helpful staff.

Took a long time to check in as the front desk employee was away and the other employee did not know how to check us in. We could hear a baby or child crying much of the night and people arguing in the room next to us.

We really enjoyed reasonably good and delicious breakfasts and excellent views!

The hotel was located very close to the lake and the Remarkables and Mercure and Fernhill suburb. The room was tasteful and huge, had smoke detectors for the safety. It had an exceptionally comfortable bed and included a fairly clean bathroom a roll in shower, a hairdryer and bath sheets. Magnificent and awesome location nice to have sky telly to wind down with after a day of adventures, met the purpose.

Here's my unfiltered experience

The views from the room were amazing! Our family especially loved the complimentary hot chocolate and the friendliness of the staff. A clean room with all needed amenities and a delicious menu. Just a short trek to the town was nice.

Location was excellent, services were great. Friendly staff.

The charges mentioned on the 24 hr food delivery menu were not the same as charged.

The staff were very nice and extremely helpful.

The room we stayed in was only partly renovated which made me feel that the price was a little high. We did however have the most wonderful view over the lake which made up for our disappointment somewhat.

The stay was enjoyable, especially thanks to the stunning lake views from our room and the cozy ambiance of the bar area by the fireplace. The outdoor terrace was perfect for relaxing while soaking in the amazing scenery. While the dining options were a bit limited for families, the helpful staff made the check-in process a breeze, which enhanced our experience overall.

We had an amazing view from our superior lake view room! The room was cozy and the bed super comfortable. We enjoyed relaxing in the bar area by the fireplace. The outdoor terrace was a lovely spot for the fine scenery. The staff were so friendly and check-in was easy.

dining options could improve for families.

Great location high up about 1km from centre of Queenstown .Stunning lakeside views from the room and the restaurant. Bathroom fittings a bit dated but otherwise great. Excellent good value dinner and good buffet breakfast

Location is good. Transportation to CBD is good.

Matress old and soft. get backache. No porter facilties. Difficult for old aged travellers.

Up graded to a lakeside view. Staff were friendly. Food at restaurant was nice. Good option for express breakfast.

Slightly outdated décor. Would expect wifi in rooms. Not enough power points in rooms to charge cellphones and ipods. One of the beds needed replacing. Not enough light in the room.

Very nice views and enjoyed the spa pool, but meals were just average.